FAQ

Our answers to the most common questions that prospective LAMEX CUSTOM customers often ask.


Where are your wall murals from?

All LAMEX wall murals are domestically produced in LAMEX facilities situated in Malaysia from high grade materials that we have carefully sourced. Our paper-base and mural production machineries are sourced from Europe. Our mural technicians have been properly trained with 24 years experience in wallcoverings production.


How Is Your Wall Mural Different from others?

We currently use latest state-of-the-art production machineries which creates bold, crisp and precise colours. Our base materials are very different. Our paper-base are not just paper material. They are actually paper coated with a thick layer of lightly textured vinyl which gives our printed wall murals a more natural look as well as making them more durable and resistant to water and scratches. Due to the careful attention that we pay in every aspect that goes into crafting our wallpaper from design to production, our wall murals are qualitatively better. We also offer our wallpapers at prices that are comparatively more affordable than many market competitors.


What is your Wall Mural made of?

LAMEX wall murals are made from the finest thick paper bases sourced from eco-friendly paper farms based in Finland, infused and coated with vinyl sourced from Germany.


IS YOUR WALLPAPER DURABLE?

If properly installed, LAMEX wall murals can last over 7+ years or longer. In some cases, they have lasted up to 15 years. As all LAMEX wall murals are not just plain paper but thick paper that have been infused with vinyl, they are also generally scratch-proof, smudge proof and dent-proof.


IS YOUR WALLPAPER WASHABLE?

Yes, LAMEX wall murals are surface water-resistant and are slightly washable with a wet-cloth and gentle cleaning.


IS YOUR WALLPAPER AFFORDABLE?

LAMEX wall murals are priced very affordably. We currently have one of the lowest rates in the market for what we offer.


HOW DO I START?

You can easily transform your home with a custom image, simply by choosing an image. You can upload the image to us or choose an existing image from our library. For any other custom orders, you can always get in touch with us.


HOW DO I CHOOSE MY OWN IMAGE?

You can easily upload your own image onto our website. Our team will then do a quality control check on the quality of your image and provide assistance if required. In general, we recommend uploading and using images with at least 300 dpi resolution for the best wall mural results.


 CAN I INSTALL YOUR WALL MURALS BY MYSELF?

Yes. You will require certain equipment such as a measuring tape, cutter, metal ruler, wallpaper paste and a ladder. Instructions for self-installation can be found here. LAMEX also offers full installation service, which can be arranged directly with our corporate headquarters.


DO YOU OFFER MEASUREMENT/INSTALLATION SERVICES?

Yes, LAMEX we offers the full service which includes measurement and installation services. This is not offered by default and has to be booked. You can book for LAMEX measurement and installation services online via our LAMEX Express Service or at our showrooms.


DO YOU OFFER WARRANTY FOR YOUR WALLPAPER?

LAMEX offers an after-installation policy known as “LAMEX CARE” as a reflection of our commitment to high standards in product quality and service delivery. If you encounter an issue with your wallpaper that is a result of our workmanship or production defect, we will tend to you under LAMEX CARE. Learn more.


HOW LONG DOES SHIPPING TAKE IF I PURCHASE ONLINE?

Orders are usually shipped 1 working day after payment receipt online. Depending on where you are in Malaysia shipping could take between 1 to 5 working days.


DO YOU ACCEPT RETURNS OR REFUNDS?

We are able to accept refunds if goods have not been processed or shipped yet. However, we are unable to accept returns or refunds once goods have been shipped.


ARE THERE ADDITIONAL INSTALLATION COSTS & TRANSPORTATION CHARGES?

Occasionally, there may be additional installation & supplemental services costs and transportation charges. All of which are entirely dependent on the nature of the job itself, the site and premises as well as the location. You can learn more about additional charges and transportation charges.